Design Thinking Training
Patient-centered innovation training for your whole team
We’ll teach your team how to discover opportunities to improve the quality, efficiency, and effectiveness of your healthcare service and patient experience.
Live Workshop
One value packed 4 hr workshop designed to fit your schedule.
Tailored For You
We’ll design a program to address your specific needs and goals.
Completely Online
An immersive learning experience that leverages modern tools.
“Design-driven organizations outperformed the S&P Index by 219% over a decade. We’ll teach your team the skills they need to join this group of world-class professionals.”
Jack O’Donoghue
Innovation Director @ Make:Iterate
Real World Results
Level Up Your Healthcare Practice
Learn practical empathy-driven innovation techniques to identify patient goals, needs, and motivations, then incrementally improve your practice with these insights in mind.
Quality
Turn every interaction into a hallmark of superior service.
Efficiency
Achieve greater efficiency by streamlining processes.
Effectiveness
Deliver better experiences and increased satisfaction.
We have over a decade of experience leading innovation projects for global brands.
benefits
Sense & Respond to The needs of your patients
Lay the groundwork to transform the way your team approaches healthcare challenges.
- Understand Patient Perspectives
- Collaborate Effectively
- Identify Process Enhancements
- Inspire Confident Leadership
- Strive for Quality Care
- Build Adaptability
We’re trusted by over 30,000 world-class design teams and innovators.
The Workshop Agenda
Grow as a Team, Excel in Patient Care
Join us for an interactive session that everyone on your team will enjoy and benefit from.
1. Warm Up
We start with engaging activities to spark creativity and open-mindedness.
2. Collecting Insights
Discover how to observe and gather valuable patient feedback that uncovers real needs.
3. Developing Ideas
Learn to transform insights into actionable ideas through simple brainstorming techniques.
4. Making Ideas Real
Bring ideas to life with quick prototyping methods that fit into your schedule.
“Design thinking in healthcare is about putting the patient at the center of our innovations. It’s a way for us to step into our patients’ shoes, understand their experiences deeply, and use those insights to drive improvements in our services.”
Jack O’Donoghue
Innovation Director @ Make:Iterate
How it works
We Take Care of Everything
We do the legwork so your team can join the session, level up, and leave feeling energized and inspired.
Preparation
During a discovery call we’ll find out what you need then tailor the workshop specifically for your team.
Facilitation
We host the activities, make sure every voice is heard, and keep everything productive and timely.
Follow-Up
After the workshop, we’ll check-in to help you implement the techniques and answer your questions.
“Design thinking is more than just a product enhancement tool; it’s a cultural force, with 71% of companies reporting a significant improvement in their working culture.” – Design Thinking Today
Bonus Features
We go the extra mile
Our success depends on your results, so we offer bonus products to help you succeed.
Innovation toolkit
Contains the processes and techniques used by world-class innovators.
Case Studies
Get examples of how others in healthcare are creating world-class experiences.
Free Course
Get exclusive free access to our bestselling design thinking course.
Innovation Checklist
Get a checklist to remind you of the steps you need to take to improve your services.
Technique Workbook
The technique workbook contains a range of different templates for you to copy.
Action Plan
Get a template that you can use to plan and measure your improvements.
“Customer-centric practices don’t just create products and services; they build loyalty. Design-led firms see higher customer satisfaction and an increase in market share.” – Adobe
We’re Experts
You’re in safe hands
Our team are experts in innovation and design thinking with over a decade of experience planning, running, and executing innovation projects across a range of industries.
10+ Years
Over 10 years of experience leading innovation projects.
30,000+
Our design publication has over 30,000 monthly readers.
100+
We’ve published over 100 thought leadership guides.
“Mastering design thinking isn’t a solo journey. Half of design-led organizations credit their expertise to learning from coaches, agencies, or academic institutions.” – Parsons School of Design
Take the first step
Schedule Your Free Discovery Call Today
Book a call with us today to get started planning your team’s transformation.
Design Thinking Training for Healthcare Teams
Unlock your teams potential with skills that can be applied on a daily basis to achieve better patient outcomes through increased efficiency, quality and effectiveness.
Book Your Discovery CallNo commitment. Explore our workshop’s fit for your team with a free discovery call.
“Innovation speed and cost-efficiency are hallmarks of design thinking companies, with product development times and alignment costs cut by 75%, resulting in significant savings and increased profits.” – Forrester
Frequently Asked Questions
You Asked, We Answered
Feel free to send questions to our workshop host jack@makeiterate.com.
Can you tailor the workshop to my specific needs?
Yes, absolutely. During our discovery call we’ll discuss what outcomes you’d like to achieve and we’ll tailor the workshop to meet your needs.
How many people can attend the workshop?
We can adapt the workshop to accommodate an unlimited number of participants. If you have more than 8 attendees, we can create breakout rooms and teams to create a more dynamic collaboration environment.
How effective are Remote Design Thinking Workshops?
Very effective. Who doesn’t like the comfort of their own home? Our remote Design Thinking Workshops are specially tailored for remote teams, we’ve fine tuned an approach to ensure engagement and maintain energy levels throughout the session.
Can we modify the duration of the training?
Absolutely, we know how busy your schedules are. We’ll work with you to modify the duration to suit your needs.
How competent will my team be after the workshop?
Post-workshop, your team will be better equipped to tackle any challenge. They’ll be well placed to leverage user insights and human-centered design principles to get creative solutions.
How do you keep people engaged throughout the workshop?
Our Design Thinking Workshop Agenda is structured to maximize participation, incorporating ice-breaker activities, ideation activities, and fun exercises to keep remote participants fully engaged.
What tools are used during the online workshops?
We use a variety of tools, such as shared digital whiteboards and breakout rooms in Google Hangouts, ensuring interactive and effective remote design thinking sessions.
What is design thinking in healthcare?
Design thinking in healthcare is an approach that incorporates empathy, creativity, and rationality to meet patient needs and solve complex healthcare challenges.
How can health design thinking improve our services?
Health design thinking places patient experience at the center, leading to improved healthcare delivery and patient satisfaction.
What is a design sprint in a healthcare context?
A design sprint in healthcare is an intensive, hands-on process for rapidly developing and testing new healthcare solutions.
Can I find design thinking research on Google Scholar?
Yes, Google Scholar offers a wide array of scholarly articles on design thinking in healthcare.
What does human-centered design mean for healthcare organizations?
Human-centered design in healthcare means developing services and products with the patient’s needs and experiences as the primary focus.
How can Bon Ku’s work at Thomas Jefferson University inform our practice?
Bon Ku, through his work at Thomas Jefferson University, showcases how design thinking can revolutionize medical education and healthcare practices.
What role does the Smithsonian Design Museum play in health design?
The Smithsonian Design Museum exhibits how design shapes the world, including health design, inspiring healthcare innovation.
Can design thinking enhance the patient experience in our clinic?
Absolutely, design thinking is tailored to enhance the patient experience by innovatively addressing their needs and feedback.
How does the Mayo Clinic use the design thinking process?
The Mayo Clinic uses design thinking to develop patient-centered solutions and improve healthcare delivery.
What is the Health Design Lab?
The Health Design Lab is an initiative that applies design thinking to create innovative solutions in healthcare.
How can design thinking address complex problems in the emergency room?
Design thinking can help to unravel and address complex problems in the emergency room by fostering creative solutions and improving patient flow.
How can I integrate the design thinking approach into my healthcare system?
Integrating design thinking into your healthcare system involves adopting its methods to innovate and enhance service delivery through patient-centered solutions.
Let’s Get Started
Book Your Discovery Call
Pick your favorite workshop and let’s get started.
By Make:Iterate
Trusted by world-class product teams and over 30,000+ Makers, thinkers, and doers